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Direct Client-Sr.Production Support Analyst (Android, Splunk, Trouble Tickets, Incident analysis)

ChaTeck Incorporated

This is a Full-time position in Seattle, WA posted June 9, 2021.

Tops 3 Skills Needed 1 Production Support Experience 5+ 2 Incident analysis 5+ 3 Android 5+ Years experience bull 5+ overall experience Providing retail systems production support through problem analysis, tracking and resolution, working with Retail Stores and the Help Desk. Logs problems and resolutions through use of specialized software, such as the Remedy database application for tracking problems, and a solution builder. Monitors status of open trouble tickets and follows up with retail stores to ensure that problems are resolved to their satisfaction. 3-4 years Key projects bull Next gen software for the drive thru stack bull Android app for consolidation Daily Responsibilities bull Create knowledge base articles to enrich tier 1 and tier 2 support teams bull Analysis of reported incidents from the field bull Create metrics and dashboards to identify trends bull Creating work items for engineering teams for software issues bull Proactively communicate any high-priority items bull Run meetings to understand touchpoints Technology requirements? bull Splunk bull Incident Analysis bull Ticket analysis bull Network communication Required background? Skills? bull Production support experience bull Experience troubleshooting bull Android experience bull Running root cause analysis Nice-to-Haves Retail experience Disqualifiers? bull No Android experience