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Industrial Sales Customer Service Rep

Staffmark

This is a Contract position in Algona, WA posted June 7, 2021.

Position Details
The Inside Sales Associate will communicate with customers relating to request for orders, quotations, and lead times by fax, telephone, or email. This position will also build quotations on standard products, write orders and communicate pertinent information on them to customers. The primary duty involves tracking and following up on leads.

Responsibilities:
• Understanding customer needs and standard requirements.
• Maintenance of records of who has been contacted and the outcome.
• Building trusting and valued relationships with existing and future customers.
• Be able to actively participate and facilitate in-house and online demos.
• Prepare quotations based on direction from customers, outside sales, or engineer’s requests.
• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
• Effectively managing cancellations or changes in sales orders and communicating changes with appropriate personnel.
• Managing orders and order status to ensure delivery commitment has been met.
• Shipping stock items out for orders and receiving parts in for inventory.
• Staying up-to-date on all product features and educating existing and future customers about product features.

Required Skills:
• At least three years’ experience in a customer facing role
• Proficient computer knowledge (Microsoft Excel and Outlook, WebEx etc.).
• Strong customer service skills.
• Detail Oriented.
• Creative and effective problem solving.
• Effective oral and written communication skills.
• Ability to effectively multitask and time-manage.
• Effective listening and presenting skills

About Staffmark

Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.