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Hotel Front Office Manager

Motif Seattle

This is a Full-time position in Seattle, WA posted June 8, 2021.

SummaryAt Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the hotel Rooms Director.The Front Office Manager is responsible for all duties of the front desk operation which includes: staff training, inter-department communications, and staff scheduling. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.Duties include:Responsible for short and long term planning and the management of the hotel’s Front Office operationsDevelop and recommend the budget, labor cost plans and objectives and manages within those approved plansMaintain guest room inventoryCoach and counsel employees to reflect Hyatt Service Standards and ProceduresPerform all tasks of a Front Office Staff as needed to facilitate serviceEnsure all operations and cash handling are done per policies and proceduresMaintain excellent communication with the housekeeping departmentMaintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areasAnalyze, investigate, and resolve guest complaintsCreate expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tablesInsures proper staffing levels for customer service goalsCoach and counsel employees to reflect Hyatt service standards and proceduresHyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.This is not your typical career opportunity. This is the Hyatt Touch.QualificationsDemonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)With opening hotels, previous hotel pre-opening experience preferredService oriented style with professional presentations skillsAt least 2 years progressive management experience within the Rooms Division of a hotelHotel/Hospitality degree an assetMust possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom lineClear concise written and verbal communication skills in EnglishMust be proficient in Microsoft Word and ExcelMust have excellent organizational, interpersonal and administrative skillsMust be adaptable to changing business environmentHyatt is an Equal Opportunity Employer – M/F/Veteran /Disability/Sexual Orientation /Gender Identify