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Software Engineering Manager, Licensing & Billing


This is a Full-time position in Seattle, WA posted December 5, 2021.

Our success is dependent on building teams that include people from different backgrounds and experiences who can challenge each other’s assumptions with fresh perspectives.

To that end, we look for a diverse pool of applicants including those from historically marginalized groups — women, people with disabilities, people of color, people who are lesbian, gay, bisexual, transgender, and/or gender nonconforming, first and second generation immigrants, veterans, and people from different socioeconomic backgrounds.

To The Role

Join us in laying the foundational pieces at Outreach, that power our business lifecycle processes.

We believe in the power of choice and we enable our customers to choose the configuration of an Outreach instance that works best to Accelerate, Optimize or Orchestrate their business and sales engagement flywheels.

This choice sets them up for their Outreach journey with a seamless onboarding experience, that provides them with their customized and configured instance to operate out of.

As part of this vision, you will take on the challenge and complexity of envisioning and delivering solutions that power these experiences, from onboarding to powering the customer’s day-to-day, while delivering the platforms to accurately account for our customer’s usage at a globally distributed scale. 

We are looking for a seasoned Software Engineering Manager to build out a team from the ground up, collaborate closely with our customers, Revenue Operations, Finance, and Product teams in leading this team to conceptualize, design and deliver on this challenge. 

About the Team

The mission of the Licensing and Billing team is to deliver platform solutions that every feature team at Outreach can plug in to.

At the same time, this team drives the feedback loop to enable learning and insights into usage, adoption and accounting of features across the platform. 

Your Daily Adventures Will Include

  • Build a high-performing team with a culture of ownership, growth, impact and trust
  • Coach, and mentor your team to be autonomous and to deliver to business results with high quality
  • Own the project backlog for your team, working closely with product management and engineering stakeholders to identify projects and set priorities
  • Define and track key performance metrics for your team
  • Collaborate closely with recruiting to define job requirements, interview candidates, and build the team

Basic Requirements

  • 3+ years of management experience with software engineering teams
  • Experience with complex architecture in a fast-paced environment
  • Previous experience mentoring and growing an engineering team
  • Demonstrated success owning and delivering on problem statements from start to finish
  • You embody our core values.

    We are hungry craftspeople, we have grit, we are honest, we take ownership, we have each other’s back no matter what, we’re one with our customers, and we find strength in diversity and inclusion

Preferred Requirements

  • Proficiency in working with services written in Golang is highly desirable 
  • Experience with our technical stack: React, Typescript, Ruby on Rails, Node.js, Elixir, ElasticSearch, MySQL, AWS, Docker and Kubernetes

Why You’ll Love It Here

• Generous medical, dental, and vision coverage for full-time employees and their dependents

• Flexible time off

• 401k to help you save for the future

• Company-organized and personal paid volunteer days to support the community that supports us

• Fun company and team outings (or virtual events these days!) because we play just as hard as we work

• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women’s Network), AAPI, Rainbow (LGBTQIA+), Gender+, LatinX, Black Excellence, Disability Community, and Veterans

• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute’s Bringing Home Baby course for new parents

• Employee referral bonuses to encourage the addition of great new people to the team

• Plus, unlimited snacks and beverages in our kitchen (once we’re back in the office, that is!)

• We’re an equal opportunity employer.

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status