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Content Writer, Customer Success Group

SALESFORCECOM INC

This is a Full-time position in Seattle, WA posted December 26, 2020.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySalesJob DetailsThe Salesforce Customer Success Group is looking for an experienced Writer to produce highly engaging content that will help our customers get business value out of our products.

You are a recognized expert in Salesforce Commerce Cloud who creates and maintains product adoption-specific content, aligning cross-functionally to produce scalable content in an efficient manner.

You will work closely with other writers, instructional designers, and the content publishing team in an Agile development environment to produce enablement resources, in-app assistance, guides, presentations, and videos for customers and customer-facing teams.This is an incredible opportunity to become part of the content team responsible for driving expertise and scale across the most innovative company in the world, creating value-added content for our customers wherever they are on their journey.Open to remote candidatesResponsibilitiesUnderstand the complexities of our product/technology so you can communicate clearly how it works and why it mattersWrite new content in the style that is most suitable for the audience; copy edit for voice, tone, and accuracyConsult with engagement consultants, instructional designers, and campaign managers to create content that is consumable, impactful, and provides the right customer experienceMaintain and refine existing contentPartner with publishing peers to inventory, organize, and publish content into our CMS and related toolsReview content analytics to understand customer impact and inform future content creation decisionsPrioritize and manage commitments effectively in a fast-paced environmentPreferred Qualifications/SkillsBA/BS or equivalent in Communications, Marketing5+ years of experience in product/technical writing and editingExperience with Salesforce Commerce Cloud; Enterprise consulting or implementation experience is a bonus!Salesforce B2C Commerce Developer certification a bonus but not requiredThorough understanding of the fundamentals of our technology, customer challenges, usage/adoption, and KPIsExcellent communication skills, both written and verbal; able to effectively develop materials that are appropriate for the audience and evangelize best practicesAble to work independently and be a self-starter, prioritize, multitask, and perform under pressureHighly collaborative team player who excels in a complex, matrixed environmentA passion for continued education in new technologies and functionality, as well as being involved in projects that push the capabilities of existing technologiesAccommodations
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