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CRC Specialist

Customer Service Representative

This is a Full-time position in Seattle, WA posted June 11, 2021.

Overview:
Our mission is to make hiring simple.
We support companies from small to enterprise organizations across any industry to help them have a straight forward and effective hiring process.We believe in a work environment that facilitates learning, real ownership of your work, independent contributions to innovation and a desire to push innovative boundaries.If you?re able to produce on a daily basis with little to no oversight, then you?re an ideal candidate for our team. We?re not here to babysit your work ethic or ego. As a growing startup, our company is full of opportunities to have real responsibility and be able to push your career in a way that maximizes your strengths. We?re also working in an industry that gets to help people on a daily basis and is plain fun to innovate in.
Responsibilities:
Your main objective is to engage in and manage relationships for any of our customers. This can be contract renewals, service support, general question etc. You must be able to clearly communicate the customer?s needs back to business owners within our team and help to proactively resolve problems as they occur. * ; Proactively engage in customer support and take ownership resolving service issues as they arise. * ; You will know your successful if customers are satisfied with our support, are renewing service agreements and the team sees you as an asset to their productivity. * ; You will be speaking with customer on a daily basis via phone, email or web conference. You will need to be able to properly track and organize customer communication and proactively follow up with them as needed. * ; You should feel comfortable in dealing with customers who might be panicking on the phone due to loss of service or able to assist a frustrated client who has billing issues. * ; Work with marketing and sales team to communicate customer insights and help to be the voice of the customer. * ; Work with billing department to ensure service agreements are being met and that revenue is accurately collected. * ; Manage a ticketing service using Zendesk to manage customer support issues. * ; Be comfortable using web sharing tools to walk customers through product issues and demonstrations.
Qualifications:
2-7 years? experience.Degree required or recent relevant work experience.Domain experience should include: Customer support, contract renewals, CRMs, Zendesk, gotomeeting

Job Type: Full-time

Pay: $50,000.00 per year

Education:

  • High school or equivalent (Required)