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Tasting Room Associate

Rocky Pond Estate Winery

This is a Contract position in Chelan, WA posted June 9, 2021.

Have you always wanted a career in wine? We have the job for you!

Rocky Pond Estate Winery, located just south of Lake Chelan in the Columbia Valley and boasting over 100 acres of LIVE Certified and sustainably farmed high elevation and riverside vineyards, seeks to hire a new associate for our tasting room in Chelan.

The Tasting Room Associate is responsible for the total customer experience. The ideal candidate will be proficient in retail wine sales, club conversion, and club acquisition. The TR Associate must promote a company culture that encourages integrity, positive results, excellence, attitude of servitude, and sustainability.

ESSENTIAL FUNCTIONS

Meet/Exceed Sales Goals: Wine & Luxury Packages promotions.

Drive volume and margin while managing product mix

Increase average sales per visitor and average bottle price

Upsell guests from the main bar into elevated tasting experiences

Motivate and train (e.g., sales, promotions, club offerings, experiences)

Assist Tasting Room Manager with employee performance while managing complaints and resolving conflicts.

Increase customer acquisition

Wine club member acquisition

Name/email capture

Drive visitorship and traffic

Help drive visitorship to the Tasting Room while exceeding per person and per bottle sales.

Execute best-in-class wine club, tour and tasting experiences, and tasting room events

Customer satisfaction and loyalty

Elevate visitor’s wine knowledge of wine, winemaking, and vineyard operation.

Understands and communicates brand messaging

Retail Operations

QUALIFICATIONS

• Must be at least 21 years of age

• High School Diploma or Equivalent required

• College degree in retail/business management or hospitality or equivalent experience strongly preferred

• 3+ years of prior relevant experience in the wine &/or in the food and beverage industry. Candidates with tasting room retail, direct to consumer sales, restaurant or hotel/restaurant experience will be preferred

• Level 1 Sommelier or WSET equivalent preferred.

• Must hold a valid driver’s license

• Must be available to work weekends, special events, and holidays

• Excellent communication, organizational and interpersonal skills 

• Superior customer service skills and service driven

• Friendly, positive and professional disposition when dealing with guests, vendors, and team members

• Demonstrated ability to multi-task, follow-up, and work in a fast pace environment under pressure

• Must have strong attention to detail

• Pro-active and thorough in completing existing tasks and pursuing new assignments

• Ability to work independently with minimal direct supervision

• Demonstrated reliability, punctuality, and adherence to all safety regulations and operating procedures

• Maintain a professional appearance at all times

• Enthusiasm for wine and interest in expanding expertise

PHYSICAL REQUIREMENTS

• Must be able to frequently lift and carry weights of up to 40 pounds at varying frequencies

• Ability to operate various machinery types to include, but not limited to, lift trucks, hand trucks, dishwashers, etc.

• Ability to perform tasks requiring bending, stooping, standing, and twisting

• Ability to stand for long periods of time

Reports: Chelan Tasting Room Manager

Hourly: DOE, plus performance bonuses