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VP -AI Platforms

LivePerson

This is a Full-time position in Seattle, WA posted December 30, 2020.

n n nn LivePerson is a transformational force in how brands and consumers communicate.

With over 18,000 brands, including Citi, HSBC, Disney, Verizon, and Home Depot, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI.

We believe in a future where conversations are the norm for getting your intentions fulfilled
– whatever they are.

nn nn We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers, developers and builders to join the team.

In this role, you will lead the vision and execution of building out the world’s first truly conversational AI platform capable of helping customers achieve their intentions through long-running conversational threads.

We believe that AI can be a force for helping achieve personal growth as well as facilitating discrete transactions as long as customers are in control of their data.

You’ll have access to a wealth of conversational data to drive machine learning.

You’ll work side-by-side with data and applied scientists to frame experiments and innovate new approaches to Conversational AI.

You’ll be the single threaded owner (product and engineering) for the AI platform including NLU, Dialog Management, Routing, Context and Analytics services.

You’ll report directly to the SVP of Conversational AI.

nn nn You will thrive here if:  nn nn You love solving extremely ambiguous and ambitious problems nn nn You obsess about the art of the possible nn nn You are a master of clear, concise communication nn nn You thrive in fast paced, dynamic environments nn nn You can build partnerships that move our business forward  nn nn You see feedback or failure as motivation to learn and to grow  nn nn You believe data-driven decision making is the norm nn nn You relate to our core principles ( link ) and want to work with Conversational AI experts nn n In this role you will: n Continually update LivePerson’s AI Platform vision Own the AI platform product strategy Establish aggressive goals and manage teams to extend LivePerson’s leadership in Conversational AI Expand LivePerson’s influence by representing our advances to industry leaders and organizations Own both product and engineering resources as well as the roadmap prioritization and investment recommendations.

n Requirements: n 10 years of product development and engineering leadership in highly available, highly scalable, high throughput systems Educational background in Computer Science, Statistics, Mathematics, Computational Linguistics, or other relevant areas Expertise in Machine Learning techniques applied to real-time decisioning systems Strong track record of full lifecycle product development (build/run).

Proven track record of problem-solving, communication, and critical-thinking skills Demonstrated capacity to work closely with teammates in a highly collaborative environment Strong team leadership and talent development mindset n Preferred qualifications: n 3-5 years post-graduate experience in ML Expertise in NLU/NLP, Dialog Management or Natural Language Generation techniques nn Why you’ll love working here: nn nn LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category.

We offer top tier tech & data science colleagues, along with opportunities to push your own limits.

We embrace invention and experimentation.

You’ll have great benefits, and flexible time off.

Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.

nn nn At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves.

We are proud to be an equal opportunity employer.  nn nn All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

nn nn nU.S.

Equal Opportunity Employment Information (Completion is voluntary)n nn Individuals seeking employment at LivePerson are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

nn nn Completion of the form is entirely voluntary.

Whatever your decision, it will not be considered in the hiring process or thereafter.

Any information that you do provide will be recorded and maintained in a confidential file.

nn Gender Are you Hispanic/Latino?

Race & Ethnicity Definitions nn If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.

As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA.

Classification of protected categories is as follows: nn nn A “disabled veteran” is one of the following: a veteran of the U.S.

military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

nn nn A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran’s discharge or release from active duty in the U.S.

military, ground, naval, or air service.

nn nn An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S.

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nn nn An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S.

military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

nn Veteran Status nnForm CC-305nn nnOMB Control Number 1250-0005nn nnExpires 05/31/2023 nn nVoluntary Self-Identification of Disabilityn Why are you being asked to complete this form?

nn We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities.

We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities.

To do this, we must ask applicants and employees if they have a disability or have ever had a disability.

Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

nn nn Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so.

Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions.

Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past.

For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S.

Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .

nn How do you know if you have a disability?

nn You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

nn nnDisabilities include, but are not limited to:nn Autism Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS Blind or low vision Cancer Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or hard of hearing Depression or anxiety Diabetes Epilepsy Gastrointestinal disorders, for example, Crohn’s Disease, or irritable bowel syndrome Intellectual disability Missing limbs or partially missing limbs Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS) Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression Disability Status nn 1 Section 503 of the Rehabilitation Act of 1973, as amended.

For more information about this form or the equal employment obligations of