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Patient Access Representative – Emergency Room

Virginia Mason Memorial

This is a Full-time position in Yakima, WA posted September 22, 2021.

Yakima Valley Memorial is seeking remarkable, customer service focused candidates to join our growing Patient Access team in the Emergency Department.

The Emergency Room is a fast pace, high volume and high energy environment where representatives have direct patient contact via interactions at the registration desk as well as bed side in the actual Emergency treatment room.

The ideal candidate will be comfortable working around patients in an emergency setting
– ranging from minor to major injury and/or illness.

Attention to detail and time management in key in this vital role.

Does this sound like you?

Keep reading to learn more!ROLE SUMMARYWith continual and direct patient contact, the Patient Access Representative performs diversified tasks and duties associated with inpatient admissions, emergency and outpatient registrations, cashiering and communication; discusses financial responsibility with patients, maintains accurate patient account information and verifies insurance.

The Patient Access Representative admits/registers patients in a timely and efficient manner using multiple methods of communications (bedside, in-person, over the phone, etc.), also obtains all required admission/registration information and ensures an accurate medical record is created.

Exceptional customer service is required when interacting with all patients, family members, and members of the health care team.QUALIFICATIONS AND REQUIREMENTSEducation: High School Diploma or Equivalent required.

Experience: Hospital patient access or billing, medical office receptionist, insurance office experience preferred.Licenses/Certificates/Registration: CRCS preferredLevel of Business Knowledge/Knowledge/Skills/Abilities: Medical terminology/Clerical/excellent Customer Service required.

Knowledge of Government Programs, insurance billing experience, and healthcare compliance.

ABOUT US:Yakima Valley Memorial (YVM) is a 256-bed acute-care, not-for-profit community hospital that has served Central Washington’s Yakima Valley for 70 years.

YVM also includes a multispecialty team of more than 300 physicians and 20+ primary care and specialty care locations.

Specialty care services include cardiac care, a continuum of cancer care, hospice care, and advanced services for children with special health care needs.We offer a comprehensive benefit plan including medical, dental, and vision coverage; plus we have a generous 401K plan (with an employer contribution!), competitive compensation, and a diverse workforce that is passionate about patient care.

At YVM, we know the best care is provided by employees who are well-supported.As the region’s leading health care provider and Yakima’s largest employer, we believe that by inspiring people to thrive, we can transform lives.

Our vision at YVM is creating healthy communities one person at a time.

With such an important goal, we work together to demonstrate our values of Respect, Accountability, Teamwork, Stewardship, and Innovation for everyone who walks through our doors, patients and coworkers alike.

We would love to hear from you!”Yakima Valley Memorial provides reasonable accommodations to assist qualified individuals in order to perform the essential duties/requirements their job requires.

The description is intended to provide only basic guidelines for meeting job requirements and serves as merely a summary rather than a complete listing of duties.

Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.

This job description does not constitute a contract as employment is at will.”