This job board retrieves part of its jobs from: Toronto Jobs | Emplois Montréal | IT Jobs Canada

Check out new job offers everyday

To post a job, login or create an account |  Post a Job

Sales Account Representative

All Star Directories

This is a Full-time position in Seattle, WA posted June 10, 2021.

The Account Representative provides essential support to the sales team, partnering with an account manager, and working closely with the marketing and technology teams. You?ll work behind the scenes to manage all the details that help keep our school customers happy and master setting up and maintaining customer information and school fact sheets presented on our sites. This role requires constant review of account information, customer lead details, and marketing data. A large part of this role is knowing the ins and outs of our internal system to create production orders and support changes requested by each of our customers. You?ll also be working with folks from content and finance, so you?ll know your way around the office pretty quickly. Any given day will be packed with projects like initiating and completing production orders, projecting customer lead volume, setting up and tracking budgets, and communicating with clients.
With this job, you?re on the front lines representing All Star?s high-quality products, and championing our policies and best practices. If you?re someone whose smile radiates across the phone lines and who loves to juggle lots of priorities, this might be the perfect job for you.

Key Responsibilities:

  • Use internal tools to set up school and program information and keep it current over time, taking responsibility for dedicated accounts of low to medium complexity
  • Format content according to All Star templates and style guidelines, and publish to our sites using internal content management tools
  • Interface directly with account managers
  • Identify and solve systemic problems
  • Provide customer reporting at the account level
  • Respond to inbound customer requests about their listings
  • Provide monthly reconciliation and billing support for the account managers
  • Issue credits according to customer contracts after approval by an account manager or account executive
  • Maintain customer information and complete any necessary edits
  • Manage the Salesforce production work distribution among the Sales team
  • Record all activities in Salesforce
  • Input contracts and insertion orders for customer renewals and price increases
  • Process lead projection requests
  • Troubleshoot problems related to customer information as requested by account manager
  • Other projects as needed
  • Over time, assume account management responsibilities for select clients

Essential skills and qualities:

  • One-to-two years sales support or customer support experience
  • Bachelor?s degree preferred
  • Strong Excel skills
  • Proficient with Microsoft Word and basic HTML
  • Solid computer and Internet skills
  • Razor-sharp attention to detail and accuracy
  • Excellent problem-solving skills and the ability to deal with complex issues
  • Excellent verbal and written communication skills
  • Able to work tasks concurrently and thrive in an unstructured workplace
  • Be a self-starter who takes ownership of projects and drives them to completion
  • Strong interpersonal skills and the ability to multi-task
  • Advertising agency, marketing, and/or startup experience a plus
  • Experience in the education marketplace a plus
  • Previous work in customer-facing, data-intensive environments desired
  • Previous use of CRM systems preferred

Job Type: Full-time