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Route Relief / Utility Driver – ROUTE19161


This is a Full-time position in Pasco, WA posted December 28, 2020.

Classification:Non-ExemptJob Summary:The Route Relief/Utility RSR supports the Service Department in its objectives to meet our customers needs through up-selling/cross-selling and providing superior customer service.

Main duties are to cover routes and perform service related tasks as required.

Reports to the District Manager.Essential Functions:
– Perform all responsibilities of a Route Sales Representative and related tasks.
– Learn and support all routes.

Run routes as needed for holidays, vacations or other vacancies.
– When not on a route, assist in rush deliveries, renewals, audits, training and any other tasks assigned by supervision.
– Solicit new customers, up-sell/cross-sell/sample all lines of service or product and ensure a profitable product mix.
– Actively participate in promotions and contests, training and audits.
– Follow company policies/procedures regarding new customers, managing customer needs and all aspects of service.
– Ensure customer loyalty and outstanding customer service.

Build relationships, communicate openly, educate customers and proactively resolve concerns in cooperation with supervision.
– Safely operate a delivery vehicle on each trip, following all applicable laws and company policy.

Maintain vehicle cleanliness and perform regular vehicle inspections.
– Handle and process customer payments.

Keep route paperwork current.
– Ensure timely and correct deliveries of complete textile loads, pick up soiled textiles and maintain proper inventories in accounts.

Service items such as facility maintenance products.
– Monitor and report competitive activity.

Keep service agreements current and renewed.
– Return from route and off load soiled textiles in the receiving area of facility.
– Accurately prepare route paperwork and follow check-in procedures.
– Follow written and verbal instructions and perform other tasks as directed by supervision.Additional Functions:
– Support other service personnel as required by supervision.Qualifications:
– Have and maintain a valid Drivers License, CDL when applicable.
– Maintain a driving record free of chargeable accidents, speeding, safety or other violations.
– Demonstrate excellent skills in the operation of vehicles and verifiable minimum one year experience of safe and successful driving.
– Demonstrate excellent skills in customer service and route sales.
– Excellent verbal/written communication skills in English, comprehend and follow direction and good time management skills and team player.
– Recognize colors, sizes and types of product and count, add and subtract accurately.Education:
– High School graduation or similar experience.

Qualified drivers license.Travel Requirements:
– Daily, by delivery vehicle within a route.Typical Environmental Conditions:
– Operating vehicles on public roads, in and out of customer locations, loading areas of a typical industrial laundry facility, Service Center or depot.
– Indoor and outdoor areas of a typical industrial facility.Typical Physical Activity:
– Physical Demands
– sitting, grasping, driving stooping, kneeling, reaching overhead, moving carts up to 500 lbs., lifting up to 75 lbs, standing, walking, writing, speaking, hearing.Revised:06/20/2019Equal Opportunity Employerminorities/females/veterans/individuals with disabilities/sexual orientation/gender identitynnby Jobblenn