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Agent Manager – Seattle, Washington

UnitedHealth Group

This is a Full-time position in Seattle, WA posted June 9, 2021.

Great sales are the result of strong purpose, conviction and pride
– pride in your ability and your product.

UnitedHealth Group offers a portfolio of products that are greatly improving the life of others.

Bring along your passion and do your life’s best work.(sm)

The purpose of this job is to recruit, supervise and train Captive Agents/Brokers who sell the UnitedHealth Group (UHG) portfolio of products offered to Medicare beneficiaries and individuals age 50+.

The Agent Manager is responsible for achieving assigned sales/membership growth targets through the captive agents/brokers in his/her territory/territories.

Primary Responsibilities:
Partner with the Captive Agent/Broker Recruiting Manager to source and select candidates to ensure a continual pipeline and sufficient base of staff to meet assigned sales/membership growth targets Act as a liaison between Captive Agents/Brokers and UHG sales process owners to ensure they are appropriately set up and supported across their lifecycle.

This includes, contracting, licensing/appointment, certification, training, enrollment administration, commission payment, agent servicing, etc.

Partner with the Community Developer (CD) and Sales Director (SD) to identify and develop strategic relationships with individuals and organizations that influence the buying behavior of our target consumer (e.g.; providers, regulators, faith-based organizations, associations etc ) Organize involvement in formal and on-the-job training to ensure an accurate understanding of our products, compliance/policy requirements, sales processes, brand and value proposition messages and sales systems Facilitate engagement of Captive Agents/Brokers in executing these plans and ensure they appropriately build and advance our brand and value proposition and represent our product portfolio and service offerings Business market development Compliance: Ensure Captive Agents/Brojkers adhere to sales and marketing guidelines associated with Medicare regulations, partner expectations and company policies and procedures Organize activities, leads and territories to ensure effective and efficient coordination across the territory Conduct ride-alongs to observe sales techniques and ensure alignment with expectations and compliance with CMS regulations Recruit, coach/develop staff to achieve quantitative and qualitative performance targets Use data and insights to coach for optimal performance Monitor sales results, trends and hold representatives accountable for achieving targets Provide a structured certification process, training processes and the available systems tools Coach and manage performance Manage day-to-day time and activities of assigned Captive Agents/Brokers to ensure appropriate leading indicators of success and corresponding sales results Continually build and nurture Captive Agents/Brokers Conduct regular one-on-one meetings to review sales results / activities and provide feedback/coaching on opportunities for improvement Understand the strengths and weaknesses of each organization and how it impacts the marketplace Demonstrate excellent communications skills both verbal and written Effectively communicate complex information via in person presentations, phone conversations and emails
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
High School diploma or GED 3+ years recruiting, business development or financial service experience Proven professional relationships within the Seattle Washington broker market or network sources Health/ life insurance license
– or able to obtain one within 30 days Live within a commutable distance to the Seattle, WA office Able to travel up to 50% time within assigned sales territory Reliable vehicle, driving record in good standing and appropriate insurance Proficient in MS/Office (Word, Excel, Outlook & Power Point) and Salesforce If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener.

When in a UnitedHealth Group building, employees are required to wear a mask in common areas.

In addition, employees must comply with any state and local masking orders
Preferred Qualifications:
Bachelor’s degree Previous Agent Manager experience Prior Medicare or managed care sales experience Bilingual Experience selling Medicare Advantage Dual Eligible Special Needs Plans (D-SNPs)
Careers at UnitedHealthcare Medicare & Retirement.

The Boomer generation is the fastest growing market segment in health care.

And we are the largest business in the nation dedicated to serving their unique health and well-being needs.

Up for the challenge of a lifetime?

Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers.

You’ll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our health care system.


It’s time to do your life’s best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace.

Candidates are required to pass a drug test before beginning employment.

Job Keywords: Portland, WA, Washington, Vancouver, Oregon, OR, Agent Manager, Captive Channel