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Assistant IT Manager

Robert Half

This is a Full-time position in Bellevue, WA posted June 8, 2021.

Description Robert Half Technology is seeking an assistant IT Manager to join our client for a contract to hire opportunity. Duties Responsibilities bull Lead a small team of technicians and delivering technical support to all campuses in the Puget Sound area bull Act as an escalation point of contact for problems experienced by staff, troubleshooting, diagnosing, and solving issues that arise. Includes direct, over the phone, email, and remote assistance-based support. bull Serves as a backup to Information Systems and Database Manager in diagnosing, troubleshooting, and resolving complex technical problems and tasks by working directly with vendors and service providers. bull Manage activities including traditional service desk technical support, audio visual equipment support, event support, and technical purchasing. bull Manage departmental communications to staff including collaborating with others in team to establish content timing, and assist with drafting, editing, reviewing, and sending communications to other teams as needed. bull Provides assistance to the Help Desk Support team in maintaining a comprehensive knowledge base system and maintaining accurate and up-to-date documentation. bull Train, coach, and mentor staff to be champions of customer service. bull Cultivate relationships with staff members actively solicit feedback from, share information with, and communicate with stakeholders. bull Challenge the status quo and effect positive organizational change. Requirements Required Education Experience bull At least 5 years of IT operational support experience bull At least 1-2 years of experience managing IT customer support operations bull Expert knowledge of IT systems and customer support operations management bull Expert knowledge of Windows operating systems and Microsoft 365 support (i.e., Office 365, OneDrive, SharePoint Online, Teams) bull Demonstrated experience in coordinating multiple projects and delivering projects on-time and within budget bull Demonstrated experience dealing with vendors and external service providers bull Experience in developing documents that convey technical information bull Experience administering and troubleshooting business telephone system equipment bull Preferred Experience creating SharePoint-based web sites bull Preferred Working knowledge of Azure, Active Directory, and networking (e.g., SD-WAN, WAN) bull Preferred Bachelor’s degree in IT or related discipline Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs. When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms. Questions? Call your local office at All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit httpsroberthalf.gobenefits.net httpsroberthalf.gobenefits.net for more information. Copyright 2020 Robert Half Technology. An Equal Opportunity Employer. MFDisabilityVeterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.comterms-of-use httpswww.roberthalf.comterms-of-use ).