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Case Manager Lead, Navigation & Diversion

YMCA of Greater Seattle

This is a Full-time position in Seattle, WA posted February 20, 2021.

OverviewOur Commitment to Equity The Y actively promotes a culture free from bias and injustice. We are dedicated to removing institutional and systemic barriers that result in oppression and racism. We will be accountable to marginalized communities for creating equitable and sustainable environments where social justice is woven into every facet of our programs, and by caring for our communities in a culturally versatile and respectful manner.Job SummaryThis Case Manager Lead position will provide support to our Navigation & Diversion program supporting young adults develop the skills to live independently. Case manager Leads provide program coordination, operational support and staff supervision. Assists program directors in advancing program and operational goals. Provides program participants with a welcoming and supportive environment.The Navigation & Diversion program works with young adult 17.5-24 years old that meet HUD categories 1, 2 or 4 of the definition of homelessness. The vision behind the work is to create sustainable changes for young adults, through providing housing resources, while supporting their other goals around self-sufficiency. This is accomplished through the Housing Navigator and Peer Navigator supporting and advocating for the participants, through the complexities of the homeless system.Navigation & Diversion staff assist young adults experiencing homelessness through accessing critical services to resolve their immediate housing crisis. They also assist people in attaining personal identification and documentation needed to qualify for housing resources and support them through the Coordinated Entry for All (CEA) process if needed. Through Diversion, staff assist households in quickly searching for permanent housing solutions that are outside of the homelessness crisis response system. This allows for flexibility in case management and client-driven solutions that can be quickly implemented.This position is at the Social Impact Center Y, the social services branch of YMCA of Greater Seattle (YGS). The mission of the Social Impact Center Y is to accelerate young people’s ability to build safe, successful, and happy lives. Every year, we serve 5,000 children, youth, young adults, and families across King County with programs that aim to strengthen young people’s ability to develop to their fullest potential through four strategies: reducing risk factors; navigating systems towards successful life transition; ensuring stability, safety and wellness in times of crisis; and building competencies and social capital. The Social Impact Center Y’s programs include housing, behavioral health, foster care licensing, violence prevention, education, and employment. Many of the young people we serve have had involvement in the foster care, criminal justice system, and/or homelessness systems.ResponsibilitiesProvides program coordination to one or more program areas, ensuring staff coverage, support for staff and participants and other operational activities as assigned. Coaches staff in program areas to ensure highest level of service. Provides specialized services to young adults in education, employment/career development, housing, technology or other designated field and supports them in achieving their goals. Build strong relationships with Y program participants to effectively provide quality services. Develops individualized, strengths-based, youth-driven service plans. Supports program director(s) in ensuring high-quality service delivery, contract compliance and outcome achievement; must understand contract/grant terms and conditions. Researches best practices in field; creates and maintains specialized resource library. Maintains clear, professional, timely participant contact notes, service plans, progress updates, outcomes and other documentation in designated databases. Teaches life skills, job readiness or other subject matter individually and/or in groups, often experientially. Teams effectively and collaboratively with YMCA staff and/or community partners to plan and facilitate activities, including visits to related resources in the community. May coordinate delivery of life skills workshops. Builds and maintains collaborative relationships with funding liaisons, other service providers, businesses and/or educational institutions as related to specialized services. Supports participant success in key domains such as safe and stable housing, permanent connections to supportive adults, education and employment, health and well-being, and life skills. Supervision of year-round employees, volunteers, interns or national service members (AmeriCorps, etc.). Participates in YMCA annual fundraising campaign to engage community members in volunteerism and philanthropic support for the Y mission.QualificationsBachelor’s degree in psychology, social work, administration or related field or equivalent experience, Masters preferred. Other applicable education, training, and experience, which provide the knowledge, abilities, and skills necessary to perform effectively in the position will be considered. Minimum three years of experience working with teens or young adults in foster care, group care, housing, education, juvenile justice, anti-poverty, vocational support, mental health, chemical dependency and/or homelessness fields. Ability to teach effective independence skills for a variety of learning styles and to plan supportive activities. Strong youth engagement and relationship-building skills. Strong verbal and written communication skills, including skills in coaching and giving/receiving feedback. Strong organizational skills. Basic computer skills and working knowledge of Microsoft Office. Ability to transport self and client(s) in a safe and effective manner, and to meet clients at community locations; proof of adequate vehicle insurance coverage is required, or ability to travel to areas without public transportation. Driver’s license required. Current state approved First Aid and CPR certification.* Current approved HIV blood borne pathogens training.* Prefer knowledge of and previous experience with, diverse populations (language, culture, race, physical ability, sexual orientation, etc.). Ability to speak any language in addition to English may be helpful.* Within 30 days of employment or first available training.Additional Preferred Qualifications:* Minimum one year of experience supervising employees or full-time interns, volunteers or national service members (AmeriCorps, etc.).You’ll be a great fit for the Seattle Y if you:* Thrive on working in a collaborative environment* Are very adaptable* Have high ownership and strong work ethic* Are a great problem solver who can think on your feet* Truly enjoy being of service to people* Like being part of a team that cares about one another as people and enjoy working together* Want to know that the work you do contributes to building a better, stronger community for allAt the Seattle Y, we are an inclusive organization of people with a shared commitment to nurture the potential of youth, promote healthy living, and foster social responsibility. We also believe in supporting the wellbeing of our employees and offer a free Y membership as a benefit of employment.Become a leader on our team at the YMCA of Greater Seattle where we promote a continuous learning environment and career opportunities.”YGS is an equal opportunity employer and is committed to creating a diverse and equitable work environment. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by local, state, or federal law.We are a drug & alcohol-free workplace; all job offers are contingent on the results of a background check and (on applicable jobs) drug screening, including screening for marijuana. We participate in the Federal E-Verify system.If you need assistance of any kind with the application process, reach out to or the HR department at 206.382.5082.”Homelessness, collaborative, funding liaisons,MISSION STATEMENT:Building a community where all people, especially the young, are encouraged to develop their fullest potential in spirit, mind, and body.OUR VALUES:* Respect* Responsibility* Honesty* Caring* Passion for Excellence