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Operations Manager

Glass Doctor - Norcross

This is a Full-time position in Kent, WA posted June 10, 2021.

Glass Doctor is looking for an Operations Manager who is committed to professional development and looking towards building a career. Glass Doctor has been offering professional glass services for home, business and auto in Western Washington since 1962. Here at Glass Doctor, we believe in taking care of our customers. We continually do whatever it takes to make sure our customers are happy and we know that that happy employees make happy customers.As Operations Manager you will work closely with our field manager, dispatcher, customer service professionals and inside sales, while accomplishing targeted financial results.We run our company based on a Code of Values, below are a few of them:* Showing respect to all people* Acting with integrity in all dealings* Serving customers with enthusiasm* Having fun in the process!Specific Responsibilities:* Coach, train, and mentor team members to ensure they are consistently delivering high quality service* Maintain a clean and well-stocked office and shop* Proactive customer relations, including mitigating damages and resolving customer concerns* Secure and maintain team member technology (i.e. company specific software, phone system and tablets)* Coordinating daily activities in order to deliver world class service in a productive and efficient manner.* Overseeing and working closely with customer service and dispatch to meet companies’ sales and productivity goals.* Working with inside sales and managing key accounts relationships* Continually work to implement company systems to ensure quality, profitability, and future growthJob Requirements:* At least 5 years supervisory or other relevant experience* Self-starter who can interact with the public and our employees* High level of comfort with computers and technology, able to learn and teach use of company Point of Sale software* Positive attitude and a desire to raise others to a higher level* Team player who can work independentlyWe offer the following benefits and compensation:* Competitive pay, depending on experience.* Bonus opportunity when company goals are achieved.* Medical, Dental, Vision, and Life insurance available and partially company paid.* Paid Vacation and Holidays* Company 401K* Management Support and a great team atmosphere.We strive every day to be the best Glass Company around and to take care of our customers and our employees, and we hope you are the right person to help us grow!!! Thank you for taking the time to consider becoming a member of our team!!!We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.Around here, we’re not just glass experts. We’re skilled craftsmen. Makers. Doers. Problem solvers. We’re helping our customers make their homes the best they can be, and their cars as safe as possible. Come join a brand rich in tradition, big on collaboration and learning. A place where your ideas and expertise are valued above all. After all, without your vision, our customers couldn’t achieve their own.