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Training and Coaching Program Manager

Highspot

This is a Full-time position in Seattle, WA posted December 7, 2021.

About Highspot

Highspot helps sales teams improve customer conversations and achieve their revenue goals.

From content optimization and performance analytics to in-context training, guided selling, and more, the Highspot platform delivers enterprise-ready features in a modern design that sales reps and marketers love.

Using Highspot, marketing leaders have deep insights and analytics into the performance and influenced revenue of content, campaigns, and marketing assets.

What makes the solution special?

It’s loved by sales reps globally, and is the #1 rated sales enablement platform on G2 Crowd. 

We are committed to diversity as both a moral and business imperative. 

About the Role

As the Training and Coaching Program Manager, you will be a part of the Highspot Services organization.

You will be responsible for overseeing one of Services’ top priorities: Delivering a Highspot-caliber experience for our Training and Coaching customers.

In this role, you will work directly with T&C customers to understand their business goals deeply.

You will partner closely with a broad range of cross-functional colleagues in Services, Product, Marketing, Account Management and our pre-sales teams to refine and deliver our T&C experience.

You’ll evolve our approach for ever-more satisfied customers.

You’ll regularly report in on your work to Highspot’s most senior leaders.

You excel in ambiguity, and you eagerly experiment with innovative approaches to driving customer outcomes.

What You’ll Do

  • Own a small portfolio of T&C customers
    – from implementation through ongoing operation
    – to ensure that you are closely connected to the customer experience
  • Quickly become a SME on the Highspot T&C product and its applications to learning management, providing technical training/guidance/best practices to both customers and internal resources
  • Design and iterate on the T&C deployment process, defining milestones, defining use cases and building collateral
  • Install the T&C “customer operating system,” manage recurring forums to monitor individual customer progress/feedback, conduct post-mortems, and otherwise ensure that the T&C customer experience is well understood and tightly managed
  • Oversee
    – and often create
    – customer-facing collateral material about the T&C experience
  • Oversee and enhance a library of best practices to share with customers
  • Serve as Voice of the T&C Customer for Highspot in forums such as the Customer Business Reviews and regular discussions with our Product team
  • Be a thought leader within the Services team and beyond

Your Background

  • 1+ years of experience working with Highspot product strongly preferred
  • 5+ years working with technology companies or in technology consulting
  • 5+ years working with SaaS products and technologies
  • Demonstrated ability to quickly establish rapport, trust, and partnership with a wide variety of business stakeholders including C-suite, IT, training / L&D professionals, and individual course managers
  • Stellar project management experience working across large and varied stakeholder groups
  • Proven ability to learn new skills and technology quickly and independently
  • Entrepreneurial spirit, bent for inventing the future

Benefits

Comprehensive medical, dental, and vision benefits

401(k) Matching

Paid parental leave 

Flexible work and vacation schedules

Discounted ClassPass membership

2 volunteer days per year

Transportation benefits

Competitive compensation and stock options

Fully-stocked kitchen

Annual company-wide events

Meaningfully contribute to a compelling vision!

Equal Opportunity Statement

We are an equal opportunity employer and value diversity at our company.

We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.